Privacy Policy

Introduction

Empire Sportsbook LLC ("Empire," "we," "us," or "our") operates the Empire Sportsbook platform, including our mobile applications and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

Information We Collect

Personal Information

We may collect the following personal information when you register for an account or use the Service:

• Full name and date of birth
• Email address
• Phone number
• Mailing address
• Government-issued identification (for identity verification purposes)
• Payment information and transaction history

AMOE Information

When users submit Alternate Method of Entry (AMOE) requests via mail, we collect the information included in the submission: full name, mailing address, date of birth, email address, and Empire username.

Usage Information

We automatically collect certain information when you access or use the Service:

• Device information (type, operating system, unique device identifiers)
• IP address and approximate geolocation
• Browser type and version
• Usage patterns, including pages visited and features used
• Prediction history and preferences

How We Use Your Information

We use collected information for the following purposes:

• To create and manage your account
• To process transactions and manage your currency balances (Gold Coins and Sweeps Cash)
• To verify your identity and ensure compliance with applicable laws, including anti-fraud and AML best practices
• To process AMOE requests and Sweeps Cash redemptions
• To provide customer support
• To send you important updates about the Service
• To detect and prevent fraud, abuse, duplicate accounts, and security incidents
• To improve and optimize the Service
• To enforce our Terms & Conditions

Dual Currency System

Empire uses a dual-currency model consisting of Gold Coins and Sweeps Cash. We track wallet balances, transactions, prediction allocations, and Backer exposures for both currency types. Gold Coin and Sweeps Cash balances remain fully segregated. This data is necessary for the operation of the platform and is handled with the same security measures as all personal data.

Identity Verification

Identity verification is performed through a third-party provider to prevent duplicate accounts and ensure compliance with anti-fraud and AML best practices. Verification is required prior to the first Sweeps Cash redemption. We may share relevant personal data with our verification provider solely for this purpose.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third parties who help us operate the Service (payment processors, identity verification, hosting, analytics).
• Legal requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, property, or safety of Empire, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as required by law, to resolve disputes, or enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Delete your account and personal data
• Restrict or object to certain processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at support@play-empire.com.

Children's Privacy

The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@play-empire.com.